Payment & Refund Policy
How Risosi Voice AI packs, Pay Per Use credits, and refunds work. Template language for an early-stage open-source voice infrastructure SaaS — not a substitute for counsel or a negotiated enterprise MSA.
Last updated: October 10, 2026
Template legal language for an early-stage open-source voice infrastructure SaaS. Not legal advice — enterprise deals may use a negotiated MSA.
At a glance
Packs & credits
Starter, Growth, Business, and $100+ Pay Per Use top-ups.
Unused capacity
Unused pack allotments generally aren’t cash-refundable once provisioned.
Request window
Most refund reviews within 14 days of the charge.
Contact
Billing & refunds: info@risosi.com.
Full text
This Payment and Refund Policy applies to purchases of Risosi Cloud Voice AI plan packs, Pay Per Use (usage credit) top-ups, and related cloud billing on Risosi marketing and Studio surfaces (including voice-ai.risosi.com). It works alongside our Terms of Service and Privacy Policy. Self-hosted deployments you operate yourself are not billed by Risosi under this policy unless you separately buy cloud capacity or professional services from us.
Published catalog packs — Starter, Growth, and Business — grant included minutes and token budget for the pack period as shown at checkout and in Studio billing. Pack prices and allowances follow the live catalog (e.g. illustrative seed levels such as Starter ~$10 / Growth ~$20 / Business ~$60 USD). Buying a pack provisions capacity for your organization; it is not a perpetual license to the managed platform. Taxes, FX conversion, and payment-provider fees may apply on top of the listed USD amount.
Pay Per Use is metered usage credits, not a fixed minute/token pack. The minimum top-up is $100 USD (or the amount shown at checkout). Credits are consumed as you run agents (e.g. illustrative ~$0.03/min sell rate and token metering as published). Credits are tied to your organization workspace, are not transferable for cash except as expressly allowed under a refund approval below, and may expire if a stated expiry appears at purchase — otherwise unused credits remain available while your account is in good standing.
Fees are due as presented at checkout. We may offer card processors (e.g. Stripe) and regional methods (e.g. bKash, Nagad, SSLCommerz) depending on availability. You authorize the selected processor to charge the stated amount. Failed or incomplete payments do not provision packs or credits. Invoices and receipts, when available, appear in Studio billing or can be requested from info@risosi.com. You are responsible for accurate billing details and for taxes in your jurisdiction unless we collect them at checkout.
We review refund requests in good faith. You may be eligible for a full or partial refund when: (a) you were charged due to a clear billing or double-charge error on our side; (b) the purchase failed to provision within a reasonable time and we cannot deliver the pack or credits; (c) you request a refund within fourteen (14) days of the charge and have used little or no included minutes/tokens or Pay Per Use credits (typically under ~5% of the purchased allotment, or an unused top-up); or (d) applicable consumer law in your jurisdiction requires a remedy we cannot otherwise provide. Partial refunds may be pro-rated for unused capacity at our discretion.
Except where required by law, the following are generally non-refundable: (a) consumed minutes, tokens, or Pay Per Use credits; (b) pack capacity that has been substantially used; (c) purchases older than fourteen (14) days without a billing error; (d) suspension or termination for Acceptable Use / Terms violations; (e) third-party carrier, BYOK provider, or model costs you incur outside Risosi; (f) professional services, custom MSA work, or one-off consulting unless the SOW says otherwise; and (g) chargebacks filed instead of contacting support first (see §9).
Email info@risosi.com with subject line “Refund request”, and include: organization / workspace name, account email, approximate purchase date and amount, payment method or last four digits / transaction ID if available, and a short reason. We may ask for identity or invoice verification. Do not share full card numbers in email.
We aim to acknowledge refund requests within two (2) business days and decide within seven (7) business days of receiving complete information. Approved refunds are sent back to the original payment method when the processor allows; bank or wallet posting can take an additional 5–15 business days depending on your provider. Store credit or re-issued usage credits may be offered as an alternative when a cash reverse is not practical.
Please contact info@risosi.com before filing a chargeback or payment dispute so we can investigate quickly. Unwarranted chargebacks may result in account suspension, deduction of disputed amounts from remaining credits, and recovery of processor fees. We will cooperate with legitimate fraud or unauthorized-transaction claims.
We may update this policy as products and processors evolve. Material changes will be reflected by updating the date above and, for active cloud customers, a reasonable notice method (email or in-product). Continued purchases after the update constitute acceptance of the revised policy for those purchases.
Billing, invoices, and refunds: info@risosi.com. This document is template policy language for an early-stage SaaS — not legal advice. Enterprise buyers may negotiate different commercial and refund terms in a written MSA.
Questions
Design partners and enterprise buyers can request redlines. Email info@risosi.com with your counsel’s contact.
Next step
Book a call for architecture — legal paperwork follows when you’re ready.
